Frequently Asked Questions
General Questions
This platform is designed to help users report and search for lost documents such as national IDs, passports, and driver's licenses. It provides a streamlined process for matching lost documents with their rightful owners.
The platform is open to anyone who has lost or found a document. Users can report found documents or search for their lost documents using the provided tools.
To report a lost document, simply select the type of document you have lost from the dropdown menu, provide the required details, and submit the form. Our system will then try to match your report with any found documents in our database.
You can report various types of documents, including but not limited to national IDs, passports, and driver's licenses.
No, reporting a lost document on our platform is completely free.
To report a found document, provide the details of the document, such as the type and document number, and submit the form. Your report will be added to our database and used to match with reports of lost documents.
If you find a document that belongs to someone else, please report it on our platform. This helps ensure the document is returned to its rightful owner.
If a document matching your lost document is found, you will be notified and provided with instructions on how to claim it. Typically, this involves verifying your identity and providing proof of ownership.
If your claim is rejected, you will receive an explanation for the rejection. You may be asked to provide additional information or documentation to support your claim.
Yes, we take privacy and security seriously. All personal information is encrypted and stored securely. We do not share your information with third parties without your consent.
Your data is used solely for the purpose of matching lost and found documents. We do not use your data for any other purposes.
If you need assistance, please contact our support team using the contact form on our website. We are here to help you with any issues you may encounter.